Returns & Exchanges
At Kayu Studio, we take pride in the craftsmanship of our furniture and decor. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer concierge team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Item
Carefully repackage your furniture or home goods in their original packaging, ensuring all protective padding is securely in place.
Arrange Collection
For small items, use the provided prepaid shipping label; for larger furniture pieces, we will coordinate a professional courier pickup from your home.
Quality Inspection & Refund
Once our warehouse team inspects the item to confirm its original condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing